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Billing, Checkout & Order Support

Updated

Payment & Billing

  • Accepted Payment Methods: We accept VISA, MasterCard, American Express, Discover, and PayPal. All prices are in US Dollars (USD), and we do not accept other currencies. We cannot accept checks over the phone or international money orders.

  • Site Security: Our site is fully secure. We use encrypted connections backed by Network Solutions during checkout, and we do not store your credit card number on our servers.

  • Paying for a "Pay Later" Order: If you selected "Pay Later" at checkout and are ready to pay, we can email you a payment link or take your card over the phone. If you are using our chat widget, simply ask to speak to an agent. Otherwise, call 1-800-347-2744 or email support@makestickers.com.

  • General Billing Questions & Payment Troubleshooting: For any other billing inquiries, or if you are experiencing problems making a payment (e.g., your payment link is not working, or you do not see a place to enter your card details on the page we sent), please ask to speak to an agent in the chat, or contact us at 1-800-347-2744 or support@makestickers.com.

Purchase Orders (POs)

  • Who can use POs: We accept Purchase Orders from schools, universities, non-profits, government entities, and businesses.

  • Business Requirements: Businesses must complete a credit application before an order can be accepted via PO. To start this process, please ask to speak to an agent in chat, or contact our customer service team.

  • How to Submit: Email the complete written PO to support@makestickers.com.

  • Required PO Information: The PO must include the PO number, billing address, shipping address, our name (MakeStickers), the authorizing agent's signature, and the correct quantity and item pricing. If your purchasing department needs assistance setting us up as a vendor, have them call 1-800-347-2744.

Sales Tax & Tax Exemption

  • Sales Tax

    • Sales tax is calculated during checkout after you enter your shipping address. We are required to collect and remit applicable state and local sales tax based on the delivery location of your order.

  • Tax Exemptions

    • Qualifying businesses, non-profit organizations, educational institutions, and government entities may be exempt from paying sales tax. To qualify for tax-exempt purchasing, customers must:

      • Hold a valid tax exemption or resale certificate registered with their state’s Department of Revenue (or equivalent tax authority).

      • Provide a fully completed certificate where the listed entity name, business address, and Tax ID match the official information registered with the state Department of Revenue (or equivalent tax authority).

  • How to Provide Tax Exemptions

    • Customers can complete new certificates or apply certificates already on file with us during checkout after entering their shipping address. Additionally, customers can also complete new certificates and review certificates on file with us at any time from their Account Dashboard. After completing a new certificate or applying a certificate already on file with us during checkout, sales tax will be removed.

  • Forgot to Provide or Apply an Exemption?

    • If you forgot to provide a new certificate: Submit your certificate to us via your Account Dashboard, then let us know via chat or email with the affected order number.

    • If you forgot to apply an existing certificate: Let us know via chat or email with the affected order number.

    • Please note: While we make every effort to accommodate tax refund requests, state laws and compliance regulations vary. We cannot guarantee that post-purchase tax adjustments can always be granted.

Promo Codes & Sales

  • Applying Promo Codes: If you have a promo code, enter it in the "Promo Code" field in your cart or during checkout. If you clicked a promotional link, the code should apply automatically.

  • Current Promotions: We do not have standing or ongoing promotions. To find active sales and coupon codes, please follow us on Instagram and Facebook.

Refunds & Satisfaction Guarantee

  • Our Guarantee: We are committed to your satisfaction and want you to be head-over-heels thrilled with your product. If you are not completely satisfied, we will do everything we can to correct the issue and make it right, up to and including reprinting or refunding your order.

  • Reporting an Issue: If you have an issue with an order you’ve already received, please contact us right away. If you are using our chat widget, simply ask to speak to an agent. Otherwise, reach out at 1-800-347-2744 or support@makestickers.com.

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